7+ years of experience in the SaaS industry, specializing in Application Security and GRC. Proven ability to drive customer growth and retention through strategic account management and proactive initiatives.
Customer Success Manager with 7 years of experience in the SaaS industry, specializing in Application Security and GRC. Proven ability to drive customer growth and retention through strategic account management and proactive initiatives.
Cultivated strong relationships with C-suite executives and security leaders, thereby maximizing product adoption. Worked with bootstrapped and funded start-ups, focusing on global markets (US, Middle East, APAC).
Skilled in onboarding, upselling, cross-selling, and leading cross-functional teams to optimize customer experiences and increase lifetime value.
Specialized in Application Security and Governance, Risk, and Compliance (GRC)
Built strong connections with C-suite executives and security leaders
Served markets across US, Middle East, and APAC regions
Appknox (XYSec Labs PTE LTD)
KPIs Included:
Onboarding (Application Security), QBRs/EBRs, NPS, Account Health, Renewals (Upsell/Cross-sell), Customer Reviews
Responsibilities:
Portfolio:
1.5 Million ARR
Accounts:
Unilever, Bank of Mandiri, Commercial Bank of Qatar, Singapore Airlines, HDFC Bank, Marks & Spencer, Samsung, Flex, Husqvarna, Axis Bank, ICICI Bank
Sprinto
KPIs Included:
Onboarding (Compliance Readiness), NPS, Account Health (CSAT), Renewals (Upsell/Cross-sell), Customer Reviews
Responsibilities:
Portfolio:
1.5 Million ARR
Accounts:
HackerRank, PensionBox, Disprz, Paperflite, Rattle, Appsmith, Zapscale, Anaconda
Appknox (XYSec Labs PTE LTD)
KPIs Included:
Onboarding, Product Support, Account Health, Customer Reviews
Responsibilities:
Accounts:
Unilever, Bank of Mandiri, Commercial Bank of Qatar, Singapore Airlines, HDFC Bank, Marks & Spencer, Samsung, Flex, Husqvarna, Axis Bank, ICICI Bank
Hewlett Packard Enterprise (under payroll of TEKsystems)
KPIs Included:
Product Support, Project Management
Responsibilities:
Accounts:
Vodafone, General Motors, IBM
Pragathi Solutions (now operating as Influx Technology)
KPIs Included:
New Account Closure, Product Demos, On-site Inspection
Responsibilities:
Portfolio:
Target of 25 Lakh in new sales
Accounts:
MAN Trucks, IISc, HAL, NAL, TATA Motors, Renault (RNT BCI), Welspun
Imbrute Technologies
KPIs Included:
Web design and Development (WordPress, HTML5, Javascript, PHP)
Compliance Frameworks: SOC2 & ISO27001 for Cloud Hosted (SaaS) companies
Security Best Practices: Public clouds (AWS, GCP & Azure) and code collaboration tools (Github, Bitbucket)
CRM Tools: Hubspot, Salesforce
Security Testing: SAST & DAST via Appknox, Burpsuite, Frida for basic security checks
Analytics: Pendo, Metabase
Customer-First Approach: Relational Intelligence & Account Management
Problem-Solving: Attention to Detail & Decision Making
Task Prioritization: Project Management, Adaptability & Expectation Management
Communication: Storytelling, Presentation & Effective Writing
Analysis: Business & Data Analysis
Advanced knowledge of application security best practices, vulnerability assessment and risk management.
Strategic upselling and cross-selling techniques to maximize product adoption and customer lifetime value.
Effective communication with C-suite executives and cross-functional teams to align business goals.
Apr 2017 - Jan 2020
IT Projects Management
Welingkar Institute of Management (Distance Learning)
Aug 2012 - Aug 2016
Computer Science and Engineering
SCT Institute of Technology (University: VTU, Belagavi)
Beyond formal education, I'm committed to continuous professional development in:
Application Security
Compliance Frameworks
Customer Success Strategies
Focused on SOC2 and ISO27001 frameworks
Strategic account management and growth
OWASP Top 10 and security testing
Customer Retention Increase
Developed and implemented strategies that significantly increased customer retention rates at Appknox.
Net Revenue Retention
Delivered exceptional NRR by implementing effective upselling and cross-selling strategies.
5/5 G2 Reviews
Received exceptional customer satisfaction ratings from 85% of Ideal Customer Profile (ICP) accounts.
Successfully managed portfolio worth .5 million ARR with enterprise clients across multiple regions.
Regional Client Distribution
Successfully managed clients across US, Middle East, and APAC regions, navigating cultural and time zone challenges.
SAST
250+
Assessments
DAST
200+
Assessments
Vulnerability Mitigations
500+
Performed extensive security testing and vulnerability remediation with development and security teams.
+91-9886622605
Available weekdays 9 AM - 6 PM IST
whoisniladri@gmail.com
Responses within 24 hours
Bangalore, India
Open to remote opportunities globally
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